So, what is it? Do things take time, as I keep stating, or do they get sorted straightaway? Both sides are mutually exclusive and it’s really reached a point where I have to fall hard on one side or the other.
Basically, Work and Personal lives are clashing over the whole concept of time-to-fix.
In the case of my home tech, when things don’t work it’s a case of “sit back and be patient”. Nothing can be done to speed things along. Whether it’s getting a phoneline installed or having said phoneline checked on behalf of my ISP owing to broadband failure. Right down to things waaaay outside my control like the PSN Store being down.
I don’t like it when things don’t work and I have to wait, but as I’m a techie by trade I accept that this is how things are. after all, haven’t I blogged to that effect a good few times here?
Problem is, I’m a techie by trade. End-users don’t like the idea of waiting. If it’s broken, it has to be fixed. Right now. Being without working tech is simply not an option. No way. no how.
Now on a personal level, I get where they’re coming from. It pisses me off to no end, as I mentioned above, when my stuff takes “too long” to get fixed. But that doens’t make it any quicker to fix. Or change my basic overview.
So basically, I have to choose one outlook and stick to it. As I can’t be one way at work and another way at home. It’s one of the other. Only, which do I chose?
Do I become an Unholy Terror towards any support-lines I have to contact? Taking noting short of “it’s done” as an answer? Refusing to accept the fact that things might involve an inconvenient level of downtime?
Or do I become totally unswayable at work? Reposing to every “urgent” query with “things take time to sort out” – and potentially getitng a bad reputation of being unhelpful.
I can’t be neither, though. That’s for certain. The idea of not only switching sides on a world-view but always taking the side that is going to cause more hassle for me is really not an option. As it’s doing my head in.