I’ve noticed an interesting aspect of in-house training for computer systems. You end up using a test logon with generic system access. The drawback with this is that it ends up being practical experience that is still largely theoretical.
As somebody who learns by doing, I really learn by doing. Yes, playing around with a test system gives me a damned site more useful information than merely reading a manual. The problem, though, is that it isn’t real experience.
For example, if my department does things a certain way, I really need to see the system set up the way it will be. I cannot get a full picture of how things are going to work if it doesn’t truly reflect how I’m going to actually use the system.